Privacy Policy

1. Who We Are

Nobregas operates web hosting and cloud infrastructure services. For purposes of GDPR, Nobregas is the data controller for personal data collected through our website and services.

2. Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, billing address and payment information.
• Technical data: IP address, browser type, access logs and usage metrics.
• Communications: support tickets, emails and chat transcripts.
• Cookies: session identifiers, language preferences and analytics data.

3. How We Use Your Data

We use your personal data to provide and improve our services, process payments, send transactional communications, respond to support requests and comply with legal obligations. We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data on the basis of contract performance (providing your hosting service), legitimate interests (security, fraud prevention, service improvement) and, where required, explicit consent (marketing communications).

5. Data Retention

Account data is retained for the duration of your account plus 30 days. Billing records are retained for 7 years to comply with tax regulations. You may request deletion of your data at any time.

6. Your Rights

Under GDPR you have the right to access, correct, delete, restrict or port your personal data. You may also object to processing and withdraw consent at any time. To exercise these rights, contact us at [email protected].

7. Cookies

We use strictly necessary cookies (session, language preference), functional cookies and, with your consent, analytics cookies. You may control cookies via your browser settings or our cookie banner.

8. Third-Party Services

We use Stripe for payment processing (PCI DSS compliant) and Cloudflare for network security. These providers act as data processors under contracts that comply with GDPR requirements.

9. International Transfers

Your data may be processed in countries outside the European Economic Area. When this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

10. Contact

Our Data Protection Officer can be reached at [email protected]. You also have the right to lodge a complaint with your local supervisory authority.